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Sapiens in Quality Management
In this edition of the Qualiexpert newsletter, we bring you insights from Yuval Harari's best-selling book Sapiens: A Brief History of Humankind, published by Companhia das Letras, applied to the reality of Quality Management. We live in times when access to knowledge has never been easier, whether by audiobook, Kindle or the good old...
Leadership in Quality Management: Examples
For quality to be excellent, we need leaders and employees. But what happens when the leadership in quality management is not willing to help or does not inspire? An uncooperative leader can have tangible and intangible consequences, such as frustration, general demotivation, wasted productivity...
Risk and Opportunity Management: The Importance of Context and Stakeholder Analysis
During the consulting process, it is common to identify a wide variety of challenges, especially when working with the implementation or maintenance of ISO 9001 requirements. In addition, within Qualiexpert, having a continuously improving Quality Management System (QMS) gives us a special insight into how...