Chap. 5 - Leadership
Climate Change and Quality
If occupational safety has always been the closest cousin to quality management, since February 2024 the environment has joined the family of best friends: we now have climate change and quality going hand in hand! Amendment 1:2024 to ISO 9001 has officially added climate change as a...
Leadership in Quality Management: Examples
For quality to be excellent, we need leaders and employees. But what happens when the leadership in quality management is not willing to help or does not inspire? An uncooperative leader can have tangible and intangible consequences, such as frustration, general demotivation, wasted productivity...
World Quality Week
Welcome to the page dedicated to our big event: World Quality Week! A celebration that exalts the importance of our profession and brings together companies from all over the world to discuss, learn and share the value of quality. The official date, set by the Chartered Quality Institute (CQI), is the second Thursday...
Quality Culture: Benefits, Resistance and Measurement
This newsletter is about a subject that we experience on a daily basis, but which is often difficult to put into words: Quality Culture. "Culture is like the wind. That is, it is invisible, but its effect can be seen and felt. When it's blowing in your direction, it becomes...