Chap. 6 - Planning
Quality objectives: how can AI help?
Quality objectives serve as strategic compasses, pointing towards the company's vision. In addition, quality objectives have a clear purpose (beyond passing the audit!): to measure and monitor performance towards excellence. If the job of managing quality objectives used to be...
Change Management: Theory and Case Studies
"Everything changes all the time in the world!" So said our beloved Lulu Santos in the classic "Like a wave on the sea". Change is part of any dynamic environment. Thinking about the impacts that change can have is essential if a system is to function properly. In the organizational context, identifying...
Climate Change and Quality
If occupational safety has always been the closest cousin to quality management, since February 2024 the environment has joined the family of best friends: we now have climate change and quality going hand in hand! Amendment 1:2024 to ISO 9001 has officially added climate change as a...
Risk and Opportunity Management: The Importance of Context and Stakeholder Analysis
During the consulting process, it is common to identify a wide variety of challenges, especially when working with the implementation or maintenance of ISO 9001 requirements. In addition, within Qualiexpert, having a continuously improving Quality Management System (QMS) gives us a special insight into how...
Risk and Opportunity Management in 9 Tips
Risk and opportunity management is a crucial component for any organization seeking to implement an effective quality management system. In this newsletter we will explore what this means and how to implement it in practice. Making a metaphor about this topic, managing risks and opportunities is like being the...