Chap. 4 - Context of the Organization
Climate Change and Quality
If occupational safety has always been the closest cousin to quality management, since February 2024 the environment has joined the family of best friends: we now have climate change and quality going hand in hand! Amendment 1:2024 to ISO 9001 has officially added climate change as a...
Process mapping: Lessons learned
Carrying out business process mapping services is part of Qualiexpert's day-to-day business, whether it's analyzing parts of a company or even the whole company. Our experience with this type of service has given us some interesting lessons learned. Here at Qualiexpert we use as a technical reference the book "Fundamentals of Business...
Risk and Opportunity Management: The Importance of Context and Stakeholder Analysis
During the consulting process, it is common to identify a wide variety of challenges, especially when working with the implementation or maintenance of ISO 9001 requirements. In addition, within Qualiexpert, having a continuously improving Quality Management System (QMS) gives us a special insight into how...
Quality Culture: Benefits, Resistance and Measurement
This newsletter is about a subject that we experience on a daily basis, but which is often difficult to put into words: Quality Culture. "Culture is like the wind. That is, it is invisible, but its effect can be seen and felt. When it's blowing in your direction, it becomes...
Processes: 6 key concepts (and easy-to-understand metaphors!)
In this Qualiexpert newsletter, we will cover the fundamentals and practices of processes in a systematic and structured way, in the form of 6 "tips". For a better understanding and application of these key concepts, each topic will be accompanied by a metaphor. We believe that the metaphor serves as a didactic tool to facilitate...
Systems Thinking in a Quality Management System
This newsletter will be about the importance of seeing the system as a real system, having systemic thinking, "a set of elements, concrete or abstract, intellectually organized." If I asked you, "How do you relate risk management to non-conformities? or procedures to performance indicators?" what would your answer be? To...