Qualiexpert

If you work with quality planning in projects, products or services, this newsletter is for you! There is a key document that is usually the result of quality planning (part of quality management focused on establishing quality objectives and specifying the resources and operational processes needed to meet...

  This newsletter is special for an extraordinary reason: this semester we made it into the CQI - Chartered Quality Institute, through the "time for disruption" report, and I'd like to share this incredible achievement with you. I, Patricia Vasques, gave an interview to Quality World magazine, exclusive to the CQI, about...

The theme of this newsletter is Quality Principles. A subject that is the foundation for the requirements of the standard and is essential to know in order to have a systemic understanding of the ISO 9001 standard. In today's newsletter we're going to talk about: what the Quality Principles are where to find the Quality Principles...

The theme of this newsletter is improvement, continuous improvement and improvement opportunities for sustainability - that new and essential subject where the Quality professional can be of great help. In today's newsletter we're going to talk about: What is the difference between improvement and continuous improvement How to start the continuous improvement process...

Let's talk fundamentals today! Understanding the fundamentals, entries and initial processes of Management standards is the first step towards a more solid and successful career. If you already have a good understanding and are an expert in the subject, the newsletter will be a brief lesson in concepts. But if you...

Dear Quality Professional and Dear Customer, We have reached the end of the year! 2021 was a unique year surrounded by complex and complicated processes. We have been together in an external context of insecurity, joy at the new vaccines and adaptation to new ways of working, always paying close attention to ensuring that the objective...

Recently, during my studies, I read a specific standard for customer satisfaction guidelines: ISO 10004:2018 - Quality management - Customer satisfaction - Guidelines for monitoring and measurement (it is important to note that the "guidelines" standard does not have mandatory requirements, but rather guidelines). While customer satisfaction is detailed...

Writing a document, report, email or training is a common and routine day-to-day activity for any Quality professional, but is there a science behind it? How can you write well with your team and leadership? This newsletter is a summary of an article by...

This newsletter will be about the importance of seeing the system as a real system, having systemic thinking, "a set of elements, concrete or abstract, intellectually organized." If I asked you, "How do you relate risk management to non-conformities? or procedures to performance indicators?" what would your answer be? To...

Performance indicator analysis plays a fundamental role in business. While preparing the syllabus for the last event I conducted on Performance Indicators, I came across an article from Harvard Business School called "3 examples of business analysis in action" and I'd like to share it with...