Blog
Time for Disruption - A CQI & Qualiexpert article
This newsletter is special for an extraordinary reason: this semester we made it into the CQI - Chartered Quality Institute, through the "time for disruption" report, and I'd like to share this incredible achievement with you. I, Patricia Vasques, gave an interview to Quality World magazine, exclusive to the CQI, about...
Opportunity for Improvement: Quality and Sustainability
The theme of this newsletter is improvement, continuous improvement and improvement opportunities for sustainability - that new and essential subject where the Quality professional can be of great help. In today's newsletter we're going to talk about: What is the difference between improvement and continuous improvement How to start the continuous improvement process...
Management system: 6 essential guidelines
Let's talk fundamentals today! Understanding the fundamentals, entries and initial processes of Management standards is the first step towards a more solid and successful career. If you already have a good understanding and are an expert in the subject, the newsletter will be a brief lesson in concepts. But if you...
Customer Satisfaction: 14 Principles of ISO 10004:2018
Recently, during my studies, I read a specific standard for customer satisfaction guidelines: ISO 10004:2018 - Quality management - Customer satisfaction - Guidelines for monitoring and measurement (it is important to note that the "guidelines" standard does not have mandatory requirements, but rather guidelines). While customer satisfaction is detailed...
8S for corporate writing
Writing a document, report, email or training is a common and routine day-to-day activity for any Quality professional, but is there a science behind it? How can you write well with your team and leadership? This newsletter is a summary of an article by...
Performance Indicator Analysis: DELTA model and 5 stages
Performance indicator analysis plays a fundamental role in business. While preparing the syllabus for the last event I conducted on Performance Indicators, I came across an article from Harvard Business School called "3 examples of business analysis in action" and I'd like to share it with...
Quality tools: 6 reasons why the 5 whys don't work
The subject of this newsletter arose from a chat with a professional who sent me a message with doubts about Quality tools: "Patricia, do you have any specific material for 5 Whys? I know the theory, but mine doesn't work. I can't find the root cause". After a few...