Quality and Processes

When quality and processes underpin decisions, there is no room for improvisation or generic solutions.

As organizations grow, quality and processes cease to be just operational instruments and begin to underpin decisions that impact performance, reputation and governance.

When management systems don't reflect the reality of work, decisions become fragile, data loses reliability, misalignments appear between areas, indicators don't support decisions and leadership starts to act with less predictability and customer complaints. Inefficiency, waste, rework, complaints, a lack of standardization and obsolete processes hamper the growth of organizations.

Treating quality and processes with maturity means creating structures that guide choices, sustain responsibilities and maintain coherence over time.

Qualiexpert's role

Qualiexpert supports organizations in decisions related to Quality and Processes, with technical criteria, attentive listening and careful reading of the organizational context.

Our work is not limited to implementing requirements or organizing documents. We work to ensure that management systems are identified, understood, used and relied upon to support leadership decision-making.

Each organization has its own level of maturity, specific risks and reality. It is on the basis of this reading that we structure our actions, with technical criteria.

Applied training and World Quality Week

Training is part of strengthening management systems when it helps to align concepts, criteria and responsibilities with the organization's daily routine. At Qualiexpert, training, workshops and development actions are used as instruments to consolidate the system, always connected to the reality of the processes, the challenges identified and the decisions that need to be sustained. The focus is on consistent understanding, practical application and building a common base of criteria, without theoretical excesses or generic solutions.

Visit our training and development page here

Materialization of Qualiexpert's Performance

Qualiexpert's actions are materialized through technical instruments that support management decisions. The following records exemplify this materialization and vary according to the context, risks and maturity level of the organization.

Structuring, reviewing and strengthening quality management systems, aligned with normative references and operational reality
Identification, maturity analysis and diagnosis of processes, with a focus on coherence between practice, documentation and decision-making
Internal audits as a tool for reading the system and supporting governance
Organization and revision of performance indicators to support evidence-based decision-making
Integration between management systems, considering quality, environment, health and safety, information security and compliance
Continuous support for leadership in maintaining and evolving the management system and implementing a quality culture of excellence.

We work in contexts where quality and processes need to underpin responsible, coherent and long-term decisions.

Examples of deliveries

Find out more about Qualiexpert services and the customer testimonials.

Testimonials

"Thank you very much for your talk yesterday, it was wonderful and highly praised."

Carolina Pieroni - Quality Supervisor - Elecnor

"Thank you for your participation in our first prevention week, your contribution was essential to the success of the event!"

Tarcísio Rabelo - Quality Engineer - Embraer

"It was great to be able to reflect on the importance of active listening... and even better to have an incredible speaker to enrich the moment even more!"

Thatiane Magalhães - Quality System Specialist

"Thank you very much! The general repercussion here at the company was very good."

Juliana Oliveira - Quality, Food Safety & EHS Manager

We received super positive feedback from World Quality Week! Congratulations!

Euler Fernandes

Quality Manager - Marangatu Consortium

Thank you again for your commitment and collaborative/aggressive participation in the successful delivery of this work.
It was undoubtedly extremely important work, fundamental to ensuring consistency, efficiency and quality in Metta's processes in a structured and effective way!

Caroline Botelho

Project Manager - Metta Consultoria

Thank you so much for accepting our invitation Patricia Vasques for Quality Week - Process Mapping and Indicators! You brightened up our event. Congratulations! Thank you for sharing your knowledge and leading with mastery.

Geovana Oliveira Anschau, Igor Sousa and Tamires Romero

Santa Casa de Araraquara

Patricia's training on Non-Conformity, Root Cause and Action Plan was of excellent quality, making the content and concepts easy to understand and applicable to everyday life. Lessons with a relaxed atmosphere, without becoming tiresome. I recommend the training to anyone who really wants to expand their knowledge with quality.

Josiane Benitez

Energisa Mato Grosso do Sul

I highly recommend all the workshops and classes. Knowledge, competence, experience and clarity without any pomp and ego. I've taken dozens of courses in the area, and you know what? If you want to learn quality management "hands-on"? Go there, it's a no-brainer!

Pedro Henrique Souza

LC Advogados Associados

Patrícia, the material for the Critical Analysis Management Presentation was well prepared and helped me a lot, as I had already participated, but never prepared and conducted a meeting

Suzana Lima