planning
Quality objectives: how can AI help?
Quality objectives serve as strategic compasses, pointing towards the company's vision. In addition, quality objectives have a clear purpose (beyond passing the audit!): to measure and monitor performance towards excellence. If the job of managing quality objectives used to be...
Change Management: Theory and Case Studies
"Everything changes all the time in the world!" So said our beloved Lulu Santos in the classic "Like a wave on the sea". Change is part of any dynamic environment. Thinking about the impacts that change can have is essential if a system is to function properly. In the organizational context, identifying...
Risk and Opportunity Management in 9 Tips
Risk and opportunity management is a crucial component for any organization seeking to implement an effective quality management system. In this newsletter we will explore what this means and how to implement it in practice. Making a metaphor about this topic, managing risks and opportunities is like being the...