improvement
Non-compliance: 3 strategic guidelines
We're here to talk about something that, when it happens, usually brings chaos: non-conformity (NC) situations. Some people take it personally, others blame the Quality team, while others, in line with the requirements of ISO 9001, act correctly. And you, in...
Innovation: Quality and Sustainability
In this edition of the newsletter, we will explore the fascinating topic of innovation and its intersection with Quality Management and Sustainability. For most organizations, innovation is not an option. It has become the key to achieving the desired business sustainability in a rapidly changing world. Aware of this...
Time for Disruption - A CQI & Qualiexpert article
This newsletter is special for an extraordinary reason: this semester we made it into the CQI - Chartered Quality Institute, through the "time for disruption" report, and I'd like to share this incredible achievement with you. I, Patricia Vasques, gave an interview to Quality World magazine, exclusive to the CQI, about...
Opportunity for Improvement: Quality and Sustainability
The theme of this newsletter is improvement, continuous improvement and improvement opportunities for sustainability - that new and essential subject where the Quality professional can be of great help. In today's newsletter we're going to talk about: What is the difference between improvement and continuous improvement How to start the continuous improvement process...
Performance Indicator Analysis: DELTA model and 5 stages
Performance indicator analysis plays a fundamental role in business. While preparing the syllabus for the last event I conducted on Performance Indicators, I came across an article from Harvard Business School called "3 examples of business analysis in action" and I'd like to share it with...
Quality tools: 6 reasons why the 5 whys don't work
The subject of this newsletter arose from a chat with a professional who sent me a message with doubts about Quality tools: "Patricia, do you have any specific material for 5 Whys? I know the theory, but mine doesn't work. I can't find the root cause". After a few...